At Makalos, we want you to shop with confidence. While we take pride in the quality of our collections, we understand that returns may occasionally be required. To ensure transparency and fairness, please review our policy below:
Return & Exchage
At Makalos, we value your satisfaction and want you to shop with confidence. To ensure fairness and maintain the quality of our collections, please review our return and exchange guidelines below:
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Casual Wear: Return or exchange within 14 days.
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Ramadan Kaftans: Return or exchange within 2 days.
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Evening Wear: No returns or exchanges, except in special cases reported within 24 hours.
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Sale Items: Final sale – no returns or exchanges
Return Process
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Pre-Check (Recommended): Please contact us via WhatsApp at +965 5222 2119 before returning an item. Our team will confirm eligibility and whether the return period is still valid.
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Drop-Off Locations: Returns may be made at our boutiques in Salhiya or Arraya.
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Inspection & Notification: Once received, our team will inspect the item to ensure it meets return conditions. You will then be notified whether your return has been approved or declined.
Return Conditions
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Items must be returned in their original condition (unused, unwashed, unaltered, and with original tags and packaging intact).
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Delivery charges are non-refundable.
Need Assistance
If you have any questions about the return process, or would like to inquire about the status of your return, please contact us via WhatsApp at +965 5222 2119 or email us at info@makaloskw.com.
Refunds
Refunds are processed with care to ensure a smooth experience:
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Approved returns will be refunded to the original payment method, in accordance with boutique policy.
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Original shipping fees, duties, and taxes are non-refundable.
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Return shipping costs are the responsibility of the customer.
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As returns pass through the same customs procedures, additional duties and taxes may apply.
